FAQs


When do I applaud?

Can I take photographs during the concert?

How long is a typical Memphis Symphony Orchestra performance?

Can I bring my child to an evening concert?

I'll be attending my first MSO concert. What should I wear?

Can I exchange my ticket for another ticket to a different concert?

If I arrive late to a concert, will I be seated immediately?

I've misplaced my tickets for tomorrow's concert. What should I do?

Can I buy a gift certificate to be used for an upcoming event?

Can I donate my unused ticket(s)?

How do I get to the Cannon Center for the Performing Arts? Where do I park?

How can I subscribe to your online newsletter?

What restaurants are located near the Cannon Center?

Are your venues handicapped accessible?

Do you provide discounted tickets to groups?

When do I applaud?

Traditionally, audiences tend to applaud once all movements or sections of a piece are completed. In some pieces of music, the orchestra will pause briefly for about 10-15 seconds between movements. The audience usually holds their applause during these short breaks in the music out of consideration for the performer’s concentration. The conductor will signal when a piece is finished by putting his or her arms down and turning to the audience. You can check your program before or during the performance so you'll know how many movements to expect.

Can I take photographs during the concert?

Photographing and making video and audio recordings of Memphis Symphony Orchestra concerts are strictly prohibited. No recording devices or cameras are permitted without special authorization from the MSO.

How long is a typical Memphis Symphony Orchestra performance?

While performance length can vary, a typical performance runs approximately two hours with a 20-minute intermission.

Can I bring my child to an evening concert?

Children, ages six and up, are welcome to attend Memphis Symphony Orchestra performances. All children must have a ticket for admission.

I'll be attending my first MSO concert. What should I wear?

There is no dress code. Anything that makes you feel comfortable is the best option. Many people wear business clothes or slightly dressy casual clothes, but you’ll see everything from khakis to cocktail dresses. In the interest of other patrons, please be considerate of those in the audience who may have allergies and refrain from wearing scented products such as cologne or perfume.

Can I exchange my ticket for another ticket to a different concert?

Only subscribers have the benefit of exchanging their season tickets. There is no exchange fee, however all subscription ticket exchanges are subject to availability. Ticket exchanges must be made up to three days before the date of the performance. Visit our Season Subscription page for more information.

If I arrive late to a concert, will I be seated immediately?

If you arrive late, an usher will seat you at their discretion, generally at an appropriate break in music.

I've misplaced my tickets for tomorrow's concert. What should I do?

Please call the Box Office at (901) 537-2525, and we will reprint your tickets.

Can I buy a gift certificate to be used for an upcoming event?

Gift certificates to the Memphis Symphony Orchestra may be purchased in any denomination. Please call the Box Office at (901) 537-2525 for details.

Can I donate my unused ticket(s)?

If you are unable to attend a performance at the last minute, your unused tickets may be donated to the Memphis Symphony Orchestra as a tax-deductible contribution. Ticket donations will be accepted by phone and fax up to three days prior to the concert. You must provide the Box Office with your name, address, phone, concert date and seat location. Night of concert, ticket donations will be accepted in person at the Box Office before the performance.

How do I get to the Cannon Center for the Performing Arts? Where do I park?

For directions to each of our venues, please click here.

Can I leave my cell phone on during a concert?

Cellular phones, pagers and alarm watches should be turned off while in the hall. Patrons should ask for the House Manager to report an emergency during a concert, or to make special arrangements to receive emergency phone calls during a concert.

How can I subscribe to your online newsletter?

Click here to sign up for our email newsletter.

What restaurants are located near the Cannon Center?

There are many delicious restaurants in Midtown and downtown Memphis, in close proximity to the Cannon Center. Click here to see a few of our favorites!

Are your venues handicapped accessible?

Yes. Parking and accessible seating is available at all venues. Please notify the Box Office of your special needs upon ticket purchase.

Do you provide discounted tickets to groups?

Special rates are available for groups of 10 or more. Click here to learn more, or call our Manager of External Affairs at (901) 537-2522 for details.

Listen & Connect

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Meet the Musicians

In the Community

The MSO is active in communities across the Mid-South bringing music to the concert halls, mentoring children in schools, and educating people of all ages!

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