Offices and Concert Venues

Box Office and Concert Venues

MSO Box Office and Administrative Offices

Covid-19/Novel Coronavirus Response

A message from MSO about this crisis. 

All remaining concerts for the 2019-2020 season have been cancelled. If you have already purchased tickets to one of these concerts, please see below for some helpful options. If you have any questions or concerns please call us at (901) 537-2500 or email

Donate your tickets 

Receive a ticket voucher 

Request a refund


Canceled Concerts through the end of May, 2020

Carmina Burana                                                                         April 25-26

Bob & Friends                                                                             May 8

Rhapsody in Blue                                                                       May 9

Symphony in the Gardens                                                         May 10

Paul & Linnea Bert Classic Accents | Ravel, Bizet, & Mahler   May 16-17



MSO Box Office and Administrative offices are temporarily closed due to the Covid-19 crisis and the MSO administration will be working remotely. Thank you for your patience during this period. However, you are still able to reach out to us! Please call (901) 537-2500 or email If you have to leave a voicemail we will respond as quickly as possible. 

Monday through Friday - 9 a.m. to 5 p.m. (open 1pm on Mondays after show weekends) 

Tickets for all Memphis Symphony Orchestra performances are available online for purchase around the clock seven days a week. Purchase tickets online. For more information, contact our Box Office at


Phone (901) 537-2500
Fax (901) 537-2550

Address  University of Memphis Campus, Newport Hall, 610 Goodman St. Memphis, TN 38152 (map) 


You have questions? We have answers. 


Where Are My Tickets? 

Once you purchase your tickets, we will mail them out to you the next business day. If you ordered the tickets the week of the performance (the Saturday, Sunday, or Monday before the concert), then we will hold your tickets for you at Will Call. You can pick up your tickets once you arrive to the performance venue an hour before the performance. The Will Call table is open until 30 minutes after the start of the performance.

I ordered my tickets online

If you ordered tickets online, you should receive an email confirmation from our system. Please check your junk mail in case the confirmation went there. If you are concerned that your transaction did not go through properly or if you would like to confirm your purchase, please call us at (901) 537-2500 or email us at Otherwise, you can expect your tickets in the mail or at Will Call, depending on when you ordered them.  Any tickets ordered the week of the concert will not be mailed and will be saved at Will Call.

I lost my tickets

If you lost your tickets, simply give us a call at (901) 537-2500 or email us at We will place your tickets in Will Call for the next performance you will attend.

Where is Will Call located?

(There is a Will Call banner pointing you to the correct place at each venue)
Cannon Center – in the lobby right next to the Cannon Center Box Office. If you purchased tickets from the Memphis Symphony, please proceed to Will Call.
Germantown Performing Arts Centre – in the middle of the lobby as soon as you walk in. There are generally two lines: one for ticket purchasing and one for Will Call.

I’d like my tickets in hand immediately

We are happy to give you your tickets as soon as you purchase them. Just come to the Box Office Monday-Friday 9 a.m. to 5 p.m.  For more information and directions about our Box Office, please click here.

*Please note, there is always one $5 fee for an entire single ticket order and one $10 fee for a entire subscription ticket order over the phone or online. One walk up fee of $2.50 for single ticket purchase in the venue on day of a performance will be applied to all orders. Fees are not per ticket, but per order. You can waive all processing fees by physically coming to the Box Office, where you will receive your tickets right away.